Entités
McDonald's customers
Affecté par des incidents
Incident 4754 Rapports
McDonald's AI Drive-Thru Ordering System Failures Frustrate Customers
2021-06-02
Customers of McDonald's AI drive-through ordering system, deployed in June 2021, have been experiencing order-taking failures causing frustration.
PlusIncident 3603 Rapports
McDonald's AI Drive-Thru Allegedly Collected Biometric Customer Data without Consent, Violating BIPA
2021-10-15
McDonald's use of chatbot in its AI drive-through in Chicago was alleged in a lawsuit to have collected and processed voice data without user consent to predict customer information, which violated Illinois Biometric Information Privacy Act (BIPA).
Plus